Training & Privacy Policies of Bold Tales LTD
We encourage you to read this page in its entirety before studying online or training in person with Diana.
Whether in live courses, streaming lessons or personal training sessions, Diana adapts her teachings to the students in attendance and does not maintain a rigid format or checklist for each course. Everyone is welcome at every course she teaches.
Registration, Payment & Policies
Courses in England
Courses taking place in England must be paid in Pounds. We do not accept cheques, but we do accept most payment forms:
- Bank Transfers— email with details on enquiry
- Credit/Bank cards—accepted via Paypal, no Paypal account required.
- Paypal—you will receive a paid invoice to confirm your place on the course, lesson, workshop or retreat.
- Cash—please pay ahead where advanced registration is recommended.
Courses in Europe
Courses taking place in Italy or anywhere else in Europe may be paid in Pounds or Euros. No cheques. If the course fee is posted in Pounds, please contact us for a Euros rate, which will be based on the current exchange rate and will be good for three days. We accept payment in Euros as:
- Cash—email or the local host (ask details in email) to pay cash on arrival.
- Bank transfers—email asking details
- Credit/Bank cards via Paypal—you don’t need a Paypal account, just a credit/bank card, although you may also use your Paypal account if you have one.
Deposits, Cancellations & Refunds
All deposits are non-refundable and non-transferable.
One week (7 days) or more before the scheduled course date:
- Transfer–£25 fee
- Cancellation–50% of course fee.
Less than one week (10 days) before the scheduled course date, the full balance is non-refundable/non-transferable.
There is no additional cancellation charge for retreats (except the non-refundable/non-transferable deposit) if you notify us at least 30 days prior to the course and apply remaining funds to future courses. Retreat fees are non-refundable and non-transferable after the specified payment deadline, which is usually 30-45 days in advance of the course (see individual course description for the exact date).
We accept cash, bank/credit card or bank transfers for private training with Diana.
For 48 hours notice or less, we ask that you pay 100% of the expected fee.
Please understand that we dislike charging without offering the lesson. However, we must enforce this policy as Diana’s private lesson availability is limited and we cannot accommodate all requests. Since we maintain a waiting list, if you give us at least 48 hours notice, we can usually fill your appointment; we do not contact students with less than 24 hours notice.
Updated 20 May 2018
We endeavour to give you the best training experience with Diana Eugeni Le Quesne in particular and Bold Bodies in general, which requires collecting and storing some data about students. We treat students’ information as we would want our own data treated and consider it strictly confidential.
What We Collect & Why We Collect It
We receives contact details for students who:
- Fill a registration forms ahead of courses or Skype lessons, or enter details into an email sign-up form on one of our websites aeroballet.co.uk boldbodies.co.uk we now include boxes for opting out of communications via email or phone. And, although we request your name in email sign-up forms, you can leave the field blank or provide initials only.
- Provide contact details in writing, or via phone/text or email.
We use your name, email address and postal address to notify you of blog posts, product releases and upcoming courses. We may use your phone number to let you know if a class must be cancelled or travel routes are blocked, or to coordinate arrivals/departures on retreat. Typically we send one email per month in tandem with new blog posts. We send emails everyday on the students to update them on the availability of classes.
In order to do this we use Bookeo that uses Mailchimp and Paypal.
We store details of the courses you attend and the products or services you purchase, including the amounts paid or credited, and the payment type (whether cash, credit card, bank transfer or Paypal account). We do not retain details of your bank account when you transfer funds; we do retain details of your account if you provide it for a refund for the period of one year.
If you write about any health issues on your registration form or in emails, the information provided is stored in our saved emails. We may communicate via email internally with Diana about health issues ahead of any private or live training to ensure he offers the safest and most effective training. Diana also writes very brief notes after every course and private session, as required by UK law, which may include references to health issues, as relevant.
We do not share your personal data with any third parties without your explicit permission, except for as it pertains to managing our workflow, see details below:
Mailing List Software
We use Mailchimp you can have a idea how this works reading this specification
We use Bookeo and you can have an idea reading
Paypal & Credit Card Payments
When you use the payment buttons on our websites or send funds to PayPal.Me/boldtalesltd or email@example.com Paypal stores your name, email address, postal address and payment information as it relates to the product/service purchased and the payment amount, which we can view. We cannot see your card number or other card details. Although we don’t require it, you may also provide your phone number, which we can also view. Information processed by Paypal is protected by SSL with an encryption key length of 168 bits.
We also use Google Analytics to track search and browsing data, but we do not see each individual’s personal data nor do we attempt to capture or review specific IP addresses. We use this information in a very general sense to know the regions in which people live who train with Diana.
What cookies do we use?
When you visit boldbodies.co.uk, the following types of cookies may be downloaded to your device:
Analytical and Performance Cookies
We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of boldbodies.co.uk by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the site, how long they stay and how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, it helps users to find what they are looking for easily. The information generated relating to the site may be used to create reports about the use of the site and the analytics service provider will store this information.
Advertising and Targeting Cookies
These cookies record your visit to boldbodies.co.uk, the pages you have visited and the links you have followed to other sites. We will use this information to try and make our site and other sites that you visit more relevant to your interests. We may also share this information with selected third parties, expert in experience. We work with technology partners to support our website and to provide you with relevant information about the products and services and on affiliated sites or sites within the advertising networks we work with.
We may use functional cookies that allow us to remember choices you have made on the site so as to provide you with a more enhanced user experience by delivering content specific to your interests.
Strictly Necessary Cookies
These are cookies that are required for the administration and operation of our site. Some cookies that we use are necessary for our site to function properly and to enable you to move around the site and use its features.
Third Party Cookies
We also use Facebook to power the commenting functionality on the site. When we include these social ‘plugins’, it gives those sites the flexibility to use their own cookies. They can’t read any cookies we set from Boldbodies.co.uk , and we can’t read any cookies they set, but it lets them do the same kind of traffic measuring that we do on the rest of boldbodies.com, and it also lets them know whether you’re logged into their site.
As at 16th May 2018, we use the following third party cookies:
- MailChimp – Email distribution
- Google Analytics – Web Analytics
- Twitter – Advertising Targeting
- Facebook Social Graph – Social Comment publishing
- Facebook Social Plugins – Advertising Targeting
- Facebook Custom Audience – Advertising Targeting
- YouTube.com – Video Player
- Vimeo.com – Video Player
How do I turn cookies off?
If you do not wish us to install cookies or you don’t agree with how we use these cookies, you can change the settings on your internet browser to reject them.
What information do we collect if you sign up for our newsletter?
If you want to sign up to receive our newsletter we will collect personal information from you as is necessary for the newsletter service, namely your email address.
Will we use your information for marketing?
Once you have given your consent to marketing, we may display offers, promotions, products or services on the site which we think will interest you based upon the information we collect from your cookies.
How else will we use your information?
We may also use your information for the following purposes:
- To help us make the website and other related content available to you
- To make the website more relevant for you and our other visitors. This includes sometimes requesting personal information from you to help us run and develop our website and associated functions
- To send you our newsletter if you have signed up to receive it
- To carry out occasional surveys to analyse our user base
- As we feel is necessary to prevent illegal activity or to protect our interests
How long do we keep hold of the information?
You can request that we delete your personal information at any time.
Will we transfer any personal information outside the EU?
Countries outside the European Union may have a lower standard of protection for personal information than that required by EU data protection laws. The information we collect from you may be transferred to, and stored, outside the EU (including for example in the United States) and may also be processed by people operating outside the EU who work for us or one of our suppliers. If we need to transfer your data to a company based outside the EU (e.g. if our hosting company is based in the US), we’ll take steps to make sure your personal data is handled in line with EU law.
If you have any questions or wish to request deletion from one or more of our databases as detailed above, please feel free to get in touch.
Phone: +44 (0)7580041270
11 ridings close N65xE London
we do our best to answer queries via phone or email within 72 hours.